Refund policy
Returns & Exchanges for Quality Issues
At ABORIGENA, each piece is thoughtfully handcrafted with care, intention, and respect for artisanal processes. Due to the handcrafted nature of our jewelry and our limited production, we kindly ask that you review this policy before making a purchase.
Returns & Exchanges
We accept returns or exchanges only for items with confirmed quality issues.
Because our pieces are handcrafted and often produced in small batches or made to order, we do not accept returns for reasons such as personal preference, change of mind, or normal wear.
Because each piece is handcrafted, slight variations in color, pattern, size, or finish are part of the artisanal process and are not considered defects.
How to Request a Return or Exchange
Please contact us at info@aborigenashop.com within 10 days of receiving your order, including a description of the issue and clear photographs.
Our team will carefully review your request.
If a quality issue is confirmed, we will provide detailed return instructions.
Once we receive and inspect the returned item, we will either:
- Replace the item, or
- Issue a refund for the product value (original shipping costs are non-refundable).
Important Notes
- Items must be returned in their original condition, unworn, unused, and in original packaging.
- Returns must be initiated within 10 days of delivery.
- If a quality issue is confirmed, ABORIGENA will provide return instructions and, when applicable, a prepaid return shipping label.
- Discounted or sale items are considered final sale and are not eligible for returns or exchanges.
- We reserve the right to decline returns that do not meet these conditions.
If something doesn't feel right, please reach out—we're always happy to review each case with care.
Thank you for choosing ABORIGENA and for supporting handcrafted work. If you have any questions, please don’t hesitate to contact us.